The Cooperating Style of conflict management is about actively seeking ways for both sides to win everything they want. I assert myself clearly and confidently. You do the same. We work together to find solutions that allow us to both get what we want. I win and so do you - how wonderful!
Or maybe, how ridiculous. A magical conflict style that makes everyone happy? Ha, haa, haaa. We could be forgiven for starting a review of Cooperating with a big laugh. Real life isn't that easy and we all have stories to prove it.
But don't laugh too long. Kneejerk skepticism about the possibility of cooperating is more destructive than overconfidence in it. Our expectations in conflict tend to create what actually happens. For skeptics of Cooperating, life is an endless series of battles. They are right that some conflicts can't be resolved with this optimistic style. But in many conflicts there is more room for meeting the needs of both sides than they think.
There's a cycle of pessimism and failure that gets triggered in many conflicts. People get upset and react to the discovery of differences. Things escalate, emotions rise, unkind things are said and done. This brings further escalation. Pessimists give up on resolution without ever having made a serious effort at joint discussion.
You create your own dismal reality if you treat win/win as impossible. You doom yourself to endless, pointless conflict if you never make a serious try at Cooperating.
I've spent decades as a professional resource to people trapped in that place. The trap is real, but usually not because there are truly no win/win solutions available. A deficit of skill in using the Cooperating conflict style usually lies at the heart of their problems.
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This style is beneficial in many circumstances, and it is indispensable in situations where neither side can achieve their goals unless both sides are happy. Think: long-term relationship, high inter-dependency, important issues. When those three factors are present, it's essential to have good skills in Cooperating.
Cooperating is a both/and response to conflict. As shown with the blue arrows in the image above, It involves being highly committed to both your own goals and to the relationship (and therefore to helping the other person achieve their goals).
That's not the natural flow of things, though. Conflict creates a feeling that things must be eithor/or. We tend to act accordingly. Cooperating requires skill, self-discipline, and persistence in resisting the impulse to fight or flee.
Expect a learning curve! If you were fortunate enough to grew up with frequent modeling of Cooperating by parents, teachers, or mentors, you may find it easy. But most people don't. Practice in easy situations till you get the hang of how to be committed to both your own goals and the other person's goals at the same time.
Cooperating is hard work, of a very specific kind. People have to stop reacting and start listening to each other. Not pretending to listen while mentally reloading for the next round, but actively seeking to understand what the other seeks. Only if both sides are willing to do that is win/win possible. If you've never worked on what is known as "active listening", do a web search on the term. You'll find many resource pages, for many different settings. Pick out several in settings that fit your life. Read and re-read, and begin practicing the skills required.
Start in non-conflictual situations where you will use the skill to convey support - perhaps a colleague struggling with a difficult decision, a partner distressed about a life situation, or a child upset about school. You'll be richly rewarded with deeper connections as you get comfortable with the basic moves of active listening. Mastering them in low stress settings will make it easier when you use them under fire.
Success in conflict management requires ability to influence the dynamics of interaction with others. For example, if someone approaches in a Directing style, pushing their agenda in ways that seem domineering, rude or self-centered, it's natural to want to reply in kind. But fighting consumes vast energy and can destroy possibilities of working together. Or if someone persistently uses Avoiding response with you, important issues may go unaddressed. In both cases, you benefit by initiating a Cooperating exchange instead.
Transition phrases help do this. In my other blog posts you can find such phrases for other conflict styles. But Cooperating requires some level of buy-in from your counterpart. So transitioning to Cooperating is often more like a phase than a phrase.Overt Cooperating Approaches. There's two different ways to do this transition. One is overt, meaning that you openly propose a special approach to the conversation:
Implicit Cooperating Approach. Sometimes it's better to just start using Cooperating skills yourself without trying to get your counterpart to explicitly buy in to a different approach. The idea here is that if you simply begin using Cooperating Skills yourself, you may elicit similar responses in kind from others. The shift may not happen quickly - be prepared to persist!
Implicit approaches encourage a cooperating style by either stating a commitment to trying to meet the needs of both sides or by attempting to bring de-polarizing problem-solving approaches to the conversation. The last suggestion in the list above, "make a list of our options", is a good example of the latter. If you do a web search on "problem solving tools" you can easily find more. Getting familiar with them is a good way to expand your collaborating skills - they are designed to bring order, clarity, and in-depth analysis to decision-making and they excel at this in situations of contention.
It's important to recognize that Cooperating is not the right response in all conflicts. Even in the best of circumstances It requires time, energy, patience, and self-regulation to succeed. Some issues and some relationships don't merit the investment required. Some people have inappropriate agendas that you really should not collaborate with. If you over-use this demanding response or persist in deploying it with people who don't reciprocate, you may burn yourself out and destroy your optimism about ever using it.
Conflict style agility is the goal. We should be good at every one of the five styles, so we can use each when appropriate. Inevitably there come times when we try a style and realize that it's not bringing the results we sought. Then it's time to transition to a different style - see the other posts in this series for help in that.
Work on this style! The rewards - in terms of productivity, healthy relationships, good vibes, and learnings about self and others can be immense. When appropriately used, no other conflict response comes close to its capacity to facilitate expansion of energy and joy in relationships.
This post is part of a series on transition phrases for effective conflict management. See the whole series at www.kraybilltable.com
By Ron Kraybill, PhD, author of the Style Matters conflict style inventory, which provides users with an eight page personalized report offering detailed suggestions based on their scores. www.stylematters.netCopyright 2021. You may reprint or repost this essay so long as you include this block of information on its source. All rights reserved.
